Contact Us
We‘re Here to Help
Have a question, concern, or just want to say hello? We’d love to hear from you. Our customer service team is ready to assist you with any inquiries regarding orders, products, shipping, returns, or anything else.
Customer Service Hours
Monday – Friday
9:00 AM to 6:00 PM (Mountain Time)
We are closed on weekends and public holidays. All emails and voicemails received outside of business hours will be answered on the next business day.
Contact Information
Email: info@campershop.vip
(Our email is monitored during business hours, and we typically respond within 24 hours.)
Phone: +1 (928) 897-5616
(Please have your order number ready when calling for faster assistance.)
Physical Address (Not a retail storefront):
Campershop
469 Sunrise Ave
Kingman AZ 86409
United States
Please note that this is our business address and return shipping address. It is not a physical retail location. We do not offer in-person pickup or browsing at this address. All orders are shipped from our fulfillment partners‘ warehouses.
Inquiry Types
Please use the following guidelines to contact us for specific inquiries:
Order Questions: If you have questions about an existing order, including order status, tracking, or payment issues, please email us at info@campershop.vip with your order number in the subject line.
Returns & Exchanges: To initiate a return or exchange, please email info@campershop.vip with your order number and the reason for return. We will provide return authorization and instructions.
Shipping Inquiries: For questions about shipping times, delivery issues, or lost packages, please contact us at info@campershop.vip with your order number.
Product Information: If you have questions about product specifications, sizing, or compatibility, please email us and we will respond as quickly as possible.
Wholesale & Partnerships: For wholesale inquiries, bulk orders, or partnership opportunities, please email info@campershop.vip with “Wholesale Inquiry” in the subject line.
Privacy & Data Requests: For questions or requests regarding your personal information or our Privacy Policy, please email info@campershop.vip with “Privacy Request” in the subject line.
Contact Form
You may also use the contact form available on our website to send us a message. Please include your name, email address, order number (if applicable), and a detailed description of your inquiry. We will respond as quickly as possible during business hours.
Social Media
Connect with us on social media for product updates, outdoor tips, and special announcements. Follow us on Instagram and Facebook to stay up to date with the latest from Campershop.
Frequently Asked Questions
Before contacting us, you may find the answer to your question in our Shipping Policy or Return & Refund Policy.
What is your shipping policy? — Free shipping to the contiguous United States. Processing takes 1–2 business days; delivery takes 3–5 business days after dispatch.
What is your return policy? — 30-day return window with free return shipping and no restocking fees.
What payment methods do you accept? — We accept Visa, MasterCard, and PayPal.
Where do you ship? — We currently ship only to addresses within the contiguous United States (excluding Alaska, Hawaii, and U.S. territories).
Response Times
We aim to respond to all customer inquiries within one business day. During peak holiday seasons, response times may be slightly longer, but we will respond as quickly as possible.
Thank you for choosing Campershop. We look forward to serving you!